Privacy and cookies policy

The privacy of visitors to our website https://shencleaning.com is extremely important to us, and we strive to protect it. This privacy and cookie policy (hereinafter – “Policy”) sets out how we use and protect your personal information.

This Policy applies only to information collected on our website https://shencleaning.com, and we disclaim responsibility for the privacy policies or content of third-party websites.

1. TERMS AND DEFINITIONS

1.1. “Website” (hereinafter – “Site”) refers to an online information resource available at https://shencleaning.com, which includes text, graphics, and other content that together form a single entity, supported by a set of system software.
1.2. “Owner of the Site” (hereinafter – “Owner”) – “SHEN SERVICE” Limited Liability Company, which is the owner and manager of personal data of the Site Users.
1.3. “User” means any individual who has ever accessed the Site and reached the age permitted to accept the User Agreement placed on the Site and this Policy.
1.4. “Account” – the User’s account created during the authorisation on the Site, which allows the Owner to identify (authorise) the User by using the User’s account on Facebook, Twitter, or Google social networks.
1.5. “Personal data” – information or a set of information about the User that is identified or can be specifically identified.
1.6. “Services” (Site Services) – any services that are offered on the Owner’s Site and include, but are not limited to, communication platforms for businesses, new content formats, and special projects, creating and improving the quality of content production for readers and video production, industry special projects, direct advertising, etc.

2. COLLECTION AND USE OF PERSONAL DATA

2.1. The Site can be used without registration or providing personal data unless stated otherwise in this Policy.

2.2. Optionally, you may log in using your social network accounts (e.g., Facebook, Twitter, Google) for convenience.

2.3. We may automatically collect information about your usage of the Site.

2.4. We may collect and store personal information such as IP address, browser data, time spent on site, contact info, payment data, messages sent, and more as detailed in this section.

2.5. If you provide personal information about someone else, you must have that person’s consent.

2.6. When visiting the Site, your access data is logged for security and statistical analysis. These logs do not directly identify you.

2.7. We only collect personal data you voluntarily provide. Submission of such data is deemed consent to its collection and processing.

2.8. We do not sell or rent your personal data. Data may be disclosed only as required by applicable U.S. laws.

2.9. We do not collect sensitive categories of personal data (e.g., racial, political, religious beliefs, health information, etc.).

3. PROCESSING OF PERSONAL DATA

3.1. Processing and storage of personal data is carried out in data centres which house the equipment that ensures the functioning of the Site services. The provided personal data is processed and can be stored in the Personal Database or a separate table of the Site Database.
The place for the storage and processing of personal data is located at Hostpro hosting.

4. PURPOSE OF PERSONAL DATA USE

4.1. We may use your personal information for:
4.1.1. administration of our Site and business;
4.1.2. personalisation of our Site for you;
4.1.3. providing the opportunity to use the services available on our Site;
4.1.4. Sending you statements, invoices, and payment reminders, and collecting payments from you;
4.1.5. Sending you non-marketing commercial communications;
4.1.6. Sending you email notifications if you have subscribed to email broadcasts;
4.1.7. Sending you emails if you are subscribed to our mailing list. You can also notify us at any time if you no longer want to receive email notifications;
4.1.8. Sending you by email marketing communications related to our business or the business of carefully selected third parties that we believe may be of interest to you. You can also notify us using the email sales@shencleaning.com if you no longer need marketing communications;
4.1.9. providing third parties with statistical information about our users (while third parties will not be able to identify any individual user using this information);
4.1.10. considering enquiries and complaints made by you or about you regarding our Site;
4.1.11. keeping our Site safe and preventing fraud;
4.1.12. verifying compliance with the conditions governing the use of our Site (including monitoring of private messages sent through our Site by a private messaging service);
4.1.13. and other kinds of use.
4.2. If you wish to provide personal information for publication on our Site, we will publish and otherwise use this information in accordance with the permission and/or licence you provide to us.
4.3. Your privacy settings may be used to restrict the publication of your information on our Site and may be adjusted by means of privacy controls on the Site.
4.4. We will not provide your personal information to any third party for their direct marketing or any other purpose without your express consent, except for cases set out by the current Ukrainian law.

5. TERM OF PERSONAL DATA STORAGE

5.1. Personal data is stored for no longer than it is necessary in accordance with the purpose of its processing.
5.2. After you cease to be the User of the Site by deleting your Account on the Site, your personal data is automatically deleted as well.

6. INTERACTION OF THE SITE WITH OTHER RESOURCES

6.1. When you use the services, the pages of the Site may contain codes of other Internet resources and third parties, as a result of which such Internet resources and third parties receive your data. These online resources may receive and process information that you have visited these pages, as well as other information transmitted by your browser. Such Internet resources can include:
– banner display systems (for example, DoubleClick for Publishers, Admixer, AdRiver, etc.);
– social network plugins (for example, Discus, Facebook, Twitter, Google+, etc.).
6.2. The use of the mentioned services is necessary for the online analysis of visits to the Site, internal and external assessment of the Site traffic, depth of views, activity of Users. We do not store or process data received from the mentioned services.
6.3. If, for any reason, you do not want the services provided for in paragraph 6.1 of the Policy to gain access to your personal data, you can log out of your Account and clear cookies (through your browser).

7. INTERACTION WITH THIRD PARTIES

7.1. We do not share your data with third parties except as required by U.S. law, or as necessary to provide services.
7.2. Site personnel and service providers are contractually obligated to protect your data.
7.3. Linked external websites are not covered by this Policy.
7.4. Information you post publicly may be seen and used by others beyond our control.

8. PROTECTION OF PERSONAL DATA

8.1. We use generally accepted standards of technological and operational protection of information and personal data against loss, misuse, alteration, or destruction, but we do not guarantee absolute protection against any threats arising outside our regulation.
8.2. We ensure that all applicable confidentiality as well as technical and organisational security measures are in place to prevent the unauthorised or unlawful disclosure or processing of such information and data, accidental loss, destruction or damage.
8.3. If you have granted/lost access to your Account, you are fully and independently responsible for the actions of the new User when using the Site and/or Services of the Site from your Account.

9. ACCESS TO PERSONAL DATA

9.1. Third-party access to your personal data is limited to your consent or as legally required.

9.2. You may request access to your data. Denial of access will be handled in accordance with applicable U.S. privacy laws, including your right to appeal.

10. YOU’RE RIGHT AS A USER 

10.1. You have the right to:

• Know what data we collect and why.
• Access, correct, or delete your data.
• Withdraw consent at any time.
• Object to certain types of processing.
• File a complaint with the relevant U.S. data protection authority.
• Restrict or refuse automated decision-marketing.

11. COOKIE FILES

11.1. Our Site uses cookies. A cookie is a file that contains an identifier (a string of letters and numbers) which a web server sends to a web browser, and the browser saves it. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be both “permanent” and “session” ones: a permanent cookie is stored by the web browser and remains valid until the expiration date, if you have not deleted it before the expiration date; a session cookie, on the other hand, disappears at the end of your session when your web browser closes. Cookies do not usually contain any personally identifiable information, but the personal information we hold about you may be related to information stored and received from cookies.
11.2. The names of the cookies we use on our Site and the purposes of using them are set out below:
We use Google Analytics on our Site to recognise the User’s computer when they visit our Site.
Most browsers allow you to opt out of cookies – for example:
In Internet Explorer (version 10), you can block cookies using cookie management settings by clicking “Tools”, “Internet settings”, “Privacy”, and then “Advanced”;
In Firefox (version 24), you can block all cookies by clicking “Tools”, “Settings”, “Privacy”, select “Use custom settings for history” from the drop-down menu and uncheck “Accept cookies from sites”;
in Chrome (version 29), you can block all cookies by going to the “Configure and manage” menu, clicking “Settings”, “Show advanced settings” and “Content settings”, then selecting “Block sites from setting up any data under the heading ‘Cookies’”.
11.3. Blocking all cookies will adversely affect the usability of the Site. If you block cookies, you will not be able to use all the functions of our Site.
11.4. You can delete cookies that are already stored on your computer. Deleting cookies may affect the usability of many websites.
To delete cookies:
In Internet Explorer (version 10), you need to delete cookies manually (instructions can be found at http://support.microsoft.com/kb/278835);
In Firefox (version 24), you can delete cookies by clicking “Tools”, “Settings” and “Privacy”, then select “Use custom settings for history”, click “Show cookies”, and then click “Delete all cookies”;
In Chrome (version 29), you can delete all cookies by clicking the “Configure and manage” menu, and choosing “Settings”, “Show advanced settings”, and “Clear browsing data”, then select “Delete cookies and another site plug-in data” before clicking “Clear browsing data”.

12. POLICY CHANGE

12.1. We may update this Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the site means acceptance of the updated Policy.